PagerDuty

PagerDuty

Incident management platform for detecting, triaging, and resolving critical issues

AI-first operations platform that helps teams detect, triage, and resolve critical incidents in real time by ingesting signals from monitoring tools, applying machine learning for noise reduction, and automating response workflows across DevOps, ITOps, and customer support.

Moment Integration

Moment Template Coming Soon.

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Key Features

  1. On-call scheduling and escalation management
  2. Intelligent alert grouping and noise reduction (AIOps)
  3. Incident workflows with conditionals, loops, and automation
  4. 700+ integrations (AWS, Datadog, Splunk, Jira, Slack, ServiceNow, etc.)
  5. AI-powered root cause correlation and auto-remediation
  6. Internal and external status pages
  7. Post-incident reviews and analytics
  8. Customer service operations (bridge support and engineering teams)
  9. Event intelligence and predictive insights
  10. ChatOps with Slack and Microsoft Teams

Background

  1. Founded in 2009; headquartered in San Francisco.
  2. Public company on NYSE (PD).
  3. Enterprise customers generate over 65% of revenue.​
  4. 45% of customer base uses AI-powered root cause correlation.​
  5. Pricing starts at free (5 users), $21/user/mo Professional, $41/user/mo Business, and custom Enterprise.​


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